Terms & Conditions 

By hiring Santa Barbara Moving Made Easy (“SBMME”), paying a deposit, scheduling services, or allowing movers to begin work, the Client agrees to the following Terms & Conditions. All moving services are billed hourly with a minimum based on crew size, and billable time begins when the crew arrives at the first location and ends when all requested services are completed; drive time between locations and any delays caused by parking, keys, elevators, stairs, long walks, waiting for access, paperwork, or other Client-related circumstances are billable at the same hourly rate. A 50% deposit is required to reserve a date and truck/crew, applies toward the final balance, and is non-refundable within 72 hours of the scheduled start time; outside of 72 hours, deposit refunds are at SBMME’s discretion. The remaining balance is due immediately upon completion of services on the same day, and failure to pay in full may result in late fees and collection efforts; in the event SBMME must pursue the Client for unpaid balances, the Client agrees to be responsible for all reasonable legal, court, collection, and administrative fees incurred by SBMME in recovering those amounts. SBMME exercises reasonable care in handling property; however, SBMME’s liability for loss or damage to any item, regardless of cause, is strictly limited to the lesser of: (a) sixty cents ($0.60) per pound per article (the standard basic industry rate), or (b) the actual cost of repair, and in no event shall SBMME’s total liability for any job exceed the total amount paid by the Client for that job; within these limits, SBMME will, where reasonably possible, work with the Client in good faith to repair or otherwise address confirmed damage consistent with standard moving-industry practices. SBMME does not provide full-value replacement or declared value coverage, and Client understands that any higher level of protection (such as separate insurance) is the Client’s responsibility to arrange independently if desired. Items moved inherently at the Client’s risk include, but are not limited to: antiques, artwork, sculptures, mirrors, glass, stone or marble tops, electronics, fragile or high-value items, pressboard/particle-board or ready-to-assemble furniture, furniture previously assembled or repaired, overweight or unstable items, and any property not properly packed or protected by the Client; SBMME is not responsible for internal mechanical or electrical failure of appliances or electronics, for the contents of sealed boxes, or for damage resulting from normal shifting in transit, pre-existing wear, defects in construction, or inherent weakness of the item. Client must notify SBMME in writing (text or email is acceptable) prior to the move of any individual item believed to be valued above $5,000; any high-value item not disclosed in writing is moved at the Client’s sole risk and is subject only to the basic liability limitation described above. SBMME may decline to move items deemed unsafe, excessively heavy, illegal, hazardous, or likely to cause damage to persons or property, including but not limited to chemicals, explosives, flammables, cash, jewelry, important documents, firearms, or perishable goods. When SBMME is hired to load or unload a rental truck, container, or storage unit provided by the Client or a third party, SBMME’s responsibility is limited strictly to the labor of loading/unloading, and SBMME is not responsible for the condition of the vehicle/container or for any damage that occurs while in transit or storage. Client agrees to inspect the premises and truck/container before the crew departs and to promptly report any visible concerns; any claim for loss or damage must be reported before crew departure or submitted in writing (text or email is acceptable) within twenty-four (24) hours of job completion, and SBMME reserves the right to inspect, repair, compensate based on the above liability limits, or deny claims. To the fullest extent permitted by law, SBMME is not liable for indirect, incidental, or consequential damages of any kind, including but not limited to loss of use, lost income, lost wages, emotional distress, inconvenience, or business interruption. Any dispute, claim, or controversy arising out of or relating to services provided by SBMME shall first be submitted to mediation and, if not resolved, to binding arbitration in Santa Barbara County, California, before a neutral arbitrator; the parties agree that this is the exclusive method for resolving such disputes and that court actions (including jury trials or small-claims suits) will not be used except to enforce an arbitration award. These Terms are governed by California law, may be updated at any time without prior notice, and the version posted on SBMME’s website at the time services are performed shall apply.